FAQS

FAQS

Can you get stains out of carpet/seats?

Some stains can not be removed as they have dyed the fabric but, we stand behind the philosophy that if it can come out, we can get it out.

What kind of wax do you use?

Our Showroom Shine, 3 Step Paint Revitalization, and Timeless Shine services including an carnauba wax that protects and creates a glossy look. We also carry an assortment of protection products including synthetic polymer sealant and permanent and semi permanent coatings.

What is the difference between mobile and in shop service?

As far as quality there is no difference. Travel distance, vehicle severity, and/or the scope of your requested service may determine if the service can be done mobile or has to be brought into one of our locations. For example, on the interior, ozone odor elimination and mold/mildew remediation would need to come into our shop. Exterior services like paint correction and ceramic coatings can also only be done in a controlled environment. Almost anything else can be done with our mobile units.

Does On The Spot need access to our water/power?

No. Our mobile units are completely self sufficient with their own water and power supply along with everything they need to provide 5 star service right on site.

What is clay bar?

Clay bar is a safe way to remove bound contamination from your paint. Things like tree sap mist, industrial fall out, rail dust, and more can bond to your paint making it feel rough. If the paint surface is not smooth, then sealants and waxes will have trouble bonding and not last very long. Want to know if your paint needs clay bar? After your next car wash, put a plastic bag over your hand and rub it on your paint. If it feels rough, it's time to clay bar.

Does the Express Detail include carpet and upholstery cleaning?

The express detail is a one step cleaning of the interior of your vehicle. It includes a thorough vacuum of the entire interior. To address concerns with stains or stuck on dirt, you will need to schedule an Interior Rejuvenation or Showroom Shine Detail.

How long does a detail take?

Each service will vary in time based on the service you choose as well as the size and severity of a vehicle. Outside temperature and humidity may also effect service times. If you have already scheduled a service, you can see the estimated time in your confirmation email or in your customer portal. If you are looking to have a service scheduled, a good rule of thumb is to expect the average service to take between 1 and 3 hours.

What do I need to do to prepare my vehicle for service?

We want to make the service as easy for you as possible. We only ask that all personal items be removed from your vehicle. If you wish for your center console, glove box, and trunk to be cleaned, they must be empty. We will also need your keys to complete the service.

Will this detail remove scratches and other paint damage?

Our Showroom Shine and 3 Step service includes both clay and wax. Clay removes bound contamination from paint and wax protects the paint from UV rays, hard water, and more. For paint correction, such as scratch and oxidation removal, you will need to set an appointment for a paint correction estimate. You can also have your technician give you a quick estimate at the time of your detailing appointment. However, the actual pricing may vary once a specialist has evaluated your vehicle.

Can On The Spot complete mobile details in cold, wet, hot weather?

Yes. Thanks to advances in detailing products and equipment, we are now capable of providing 5 star services in temperatures between 18 and 105 degrees. When it comes to rain, we have secondary options such as bringing your vehicle back to our shop or using your garage. Soon, we will have inflatable booths that allow us to complete your service anytime, and almost anywhere.

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